Cancellation, Return & Refund Policy

MEECHAI TAITHAI CO., LTD. (“we”, “us”, “the Store”) wants every customer to receive the right product. This policy explains how order cancellations, returns and refunds work for orders placed on meechai-taithai.co.th.

Last updated: 25 September 2026

1. Order Cancellation

1.1 Cancellation by the Customer

Before the order ships: you may cancel for any reason, free of charge. Contact us by LINE, email or phone with your order number and we will issue a full refund.
After the order has been handed to the courier: the order can no longer be cancelled, but you may return the item under Section 2.

1.2 Cancellation by the Store

We may cancel an order if the item is out of stock and cannot be sourced, if the price or product information was displayed incorrectly due to a system error, or if the payment cannot be verified. In these cases we will notify you and issue a full refund.

2. Returns

2.1 Return Period

You may request a return within 7 days of receiving the item.

2.2 Accepted Returns

The item is defective, has a manufacturing fault, or was damaged in transit.
We sent the wrong model or specification, or the order is incomplete.
You changed your mind, provided the item meets the conditions in Section 2.3.

2.3 Return Conditions

The item, box, accessories, cables, power adapter, manuals and any free gifts must be complete.
The item must show no damage caused by the user.
You must provide your order number or proof of purchase.

2.4 Returns Not Accepted

Damage caused by misuse, drops, impact, liquid, or power surges.
Items that have been modified or repaired by the user, or whose warranty seal is broken.
Return requests made more than 7 days after receiving the item. Issues after this period are handled under the warranty in Section 4.

2.5 Return Shipping Costs

Cases 2.2 (a) and (b): we pay all return shipping costs.
Case 2.2 (c), change of mind: you pay the cost of shipping the item back to us.

2.6 How to Return an Item

Contact us via LINE @121qfpok or email meechaitaithai@gmail.com with your order number, the reason for the return, and photos or video of the item.
We will reply within 2 business days with return instructions.
Pack the item securely, send it to the address in Section 5, and send us the tracking number.
We will inspect the item within 3 business days of receiving it and let you know the result. For cases 2.2 (a) and (b), you may choose a replacement or a refund.

3. Refunds

3.1 Refund Timeline

We process refunds within 7 business days of approving a cancellation or receiving and inspecting a returned item. We will notify you once the refund has been issued.

3.2 Refund Method

Credit or debit card: refunded to the original card through Omise. The refund usually appears on your statement within 7–30 days, depending on your card issuer.
PromptPay or bank transfer: refunded to a bank account you provide. The account name must match the name on the order.

3.3 Refund Amount

Cancellation before shipping, cancellation by the Store, or returns under 2.2 (a) and (b): full refund including shipping fees.
Returns under 2.2 (c), change of mind: full refund of the product price, excluding shipping fees (if any).

4. Warranty

All products are brand new and genuine, and are covered by the manufacturer’s warranty. The warranty period is shown on each product page. You can send warranty claims directly to us, and we will coordinate with the manufacturer to inspect, repair or replace the item according to the warranty terms.

5. Contact Us and Return Address

MEECHAI TAITHAI CO., LTD. (Head Office)
Tax ID: 0125566042367
678/73 Suksamran Cool Village, Moo 2, Ban Khlong Suan, Phra Samut Chedi, Samut Prakan 10290, Thailand
Phone: +66 97-340-4280 | Email: meechaitaithai@gmail.com | LINE: @121qfpok
Business hours: Monday–Friday, 9:00–18:00 (GMT+7)